Frequently Asked Questions

Processing times and Shipping

  • Purchases from our Raw Cambodian Hair Collection will be available for pickup/shipping within 1 business day of your order being placed. No orders are processed on weekends or holidays. If you need to pickup same day, please email us first to see if we can accommodate your request.
  • Processing time for Caribbean Curl and Frontals can take up to 5 business days.
  • Processing time for Custom Wig Units can take up to 7-10 business days.
  • For Shipping, delivery time within the United States is 2-4 days. We use USPS and require a signature for all packages. Please keep in mind that during holidays, this time may vary. We are not responsible for delays caused by USPS. Thank you for your patience. 

 

Local Pick-up

YES, WE NOW KEEP HAIR ON HAND THAT WILL NOT REQUIRE YOU TO WAIT! HAIR FROM OUR RAW CAMBODIAN COLLECTION THAT DOESN'T SAY "SOLD OUT" IS ON HAND! PLEASE READ ADDITIONAL DETAILS BELOW:

  • Purchases from our Raw Cambodian Hair Collection will be available for pickup/shipping within 1 business day of your order being placed. No orders are processed on weekends or holidays. If you need to pickup same day, please email us first to see if we can accommodate your request.
  • If local pick-up is selected as your desired form of delivery, you will receive an email for pick-up time and location to receive your order once it is processed. This option is only available for customers in St. Louis, MO. *Please note, our pick up locations are in Hazelwood or Florissant only.

 

Return Policy

At Her Habit we maintain a very high level of quality assurance. Our products go through a rigorous process to make sure you are receiving the best quality possible. All hair orders are thoroughly inspected before shipping. Our primary focus is to make sure you are 100% satisfied.

Due to the nature of our products, all sales are final and no refunds or exchanges will be issued.